1. Try before you buy
Every install of Roster starts with 14 days of Pro, with no licence key and no payment details, so you can try every Pro feature before you decide to buy. After that Roster is Free: up to 3 agents at once, every safety feature, forever. Pro features pause and nothing is deleted; your schedules and settings resume the moment a key is entered.
Roster Pro costs $39 or €39 once, and the first 100 licences cost $29 or €29 (see the Terms of Use, sections 2 and 3). This page sets out how refunds and the right of withdrawal work for it.
Pro licences are not on sale yet, so we take no payment today, and anyone who asks you to pay for Roster now is not us: please tell us at stavros.thalassinos@sthlabs.net.
2. Where licences are sold
Roster is not on the Mac App Store. Licences are sold directly by STH Labs, with payments handled by Stripe, our payment processor. Apple's refund process (reportaproblem.apple.com) does not cover Roster; ask us instead. We decide and issue refunds ourselves, and they are paid back through Stripe to the card or wallet you paid with.
3. Right of withdrawal (EU and EEA consumers)
When you buy at a distance in the EU or EEA as a consumer, you normally have 14 days to withdraw from the contract without giving a reason (Consumer Rights Directive 2011/83/EU; in Greece, Law 2251/1994).
A Roster Pro licence is digital content that is not supplied on a physical medium, and it is delivered as soon as payment goes through. So, at checkout, we ask you to:
- agree that delivery of the licence starts at once, inside the 14 day period; and
- acknowledge that you lose your right of withdrawal once the licence has been delivered.
We confirm that consent in the order email. If you gave it and the licence was delivered, the right of withdrawal no longer applies to that purchase. If we did not ask for that consent, or did not confirm it, your 14 day right of withdrawal stays in place: email us within 14 days of the purchase and we will refund you in full.
4. If something does not work
Giving up the right of withdrawal does not affect your legal guarantee of conformity. If Roster Pro is defective or does not work as described, you are entitled to a remedy under the Digital Content Directive (EU) 2019/770 and Greek law: first a fix, and a price reduction or a refund if we cannot fix it within a reasonable time. Please write to us first; for a technical problem we would rather fix it than lose you.
5. How to ask for a refund
Email stavros.thalassinos@sthlabs.net with:
- the email address you used to buy, and
- your order number or licence key (both are in the order email; if you lost the key, the lost key page sends it again).
We aim to reply within 2 business days. An approved refund is sent through Stripe to your original payment method; your bank may take a few more days to show it. Once a licence is refunded it is deactivated, and Roster carries on as Roster Free.
6. Your statutory rights
Nothing on this page limits the rights you have as a consumer under mandatory law, including Greek Law 2251/1994 and the EU rules on distance contracts and digital content that apply where you live.
7. Contact
STH Labs, Stavros Thalassinos · Thesi Alonaki, Prodromos, 84400 Paros, Greece · VAT ID EL160320426 · stavros.thalassinos@sthlabs.net
Related documents: the Terms of Use and the Privacy Policy.